Assertive Community Treatment Supervisor

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General Statement of Duties:

To ensure the ongoing operation of Assertive Community Treatment (ACT) services, supporting individuals with serious and persistent mental illness in a recovery-oriented environment. The position provides clinical and administrative supervision for professional staff positions and ensures that services are in conformity with State Licensure and Medicaid regulations.  The incumbent in this position is responsible for the coordination, implementation, and maintenance of ACT services. This position oversees all operations for ACT, including coordination of coverage of direct services. As part of the operational duties of ACT, this position may require occasional evening/weekend or holiday duties as needed.

The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of ACT. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation.  Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.

Major Duties and Responsibilities:

  • Ensures ACT services follow all regulations as identified by DBHDS and DMAS. Establishes and maintains fidelity to the ACT model as identified in the Tool for the Measurement of Assertive Community Treatment (TMACT);
  • Provides consultation and oversight to the development of new programs utilizing the ACT model at HRCSB;
  • Represents HRCSB in all ACT related meetings with other agencies or state entities;
  • Provides direct supervision to ACT staff, including the provision of clinical and procedural guidance.  This includes the establishment and monitoring of performance objectives and performance appraisals;
  • In coordination with other agency staff, develops and maintains protocols or admission policies regarding the admission and referral of individuals requesting services from the agency. Will participate as a team member in screening and triaging services requests;
  • Monitors the provision of services, utilization, revenue and disbursements, and adherence to agency policy in consultation with Director;
  • Provides direct clinical services to clients with severe and persistent mental illness;
  • Oversees staff scheduling to ensure that sufficient resources are in place to meet program or department demands, including ACT Team and coordination with Crisis Services. This would include monitoring attendance and punctuality of program staff;
  • Conducts daily team meetings in accordance with regulations to include the effective communication of protocols and changes, agency expectations, staffing issues;
  • Participates in the recruitment and selection process of staff directly supervised by this position, including screening and interviewing of applicants and making hiring recommendations in consultation with Director;
  • Monitors clinical documentation to ensure quality documentation standards and to assign clinical follow-up as appropriate;
  • Implements continuity of care procedures and coordinates the provision of ongoing services in observance with applicable agency initiatives;
  • Participates in statewide ACT and CSB training conferences to maintain the most updated knowledge related to the ACT functions and agency/community services;
  • Assists in data collection and program research projects as necessary;
  • Maintains relationships with community partners including law enforcement and hospitals to ensure continuity of care for clients;
  • Collaborates closely with other agency staff for the purpose of services facilitation and developing efficient procedures for getting new clients into services;
  • Participates in regular meetings with agency personnel as indicated to coordinate cases, services, and outcomes as a means of enhancing the provision of services;
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures;
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
  • Conducts meetings for the purpose of coordinating services to individuals discharged from state psychiatric facilities to this community;
  • Establishes and maintains relationships with other community agencies, advocacy groups and service providers;
  • Maintains and assures that staff of the program maintain effective working relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Performs other related duties as assigned that are consistent with the mission of the Harrisonburg-Rockingham Community Services Board;
  • Regular and reliable work attendance is required.

Required Knowledge, Skills and Abilities:

Considerable knowledge of adult and geriatric psychology in mental health and substance use disorder areas; of primary models for treatment of individuals having these problems; of appropriate methodologies for assessing psychopathology; and, of crisis intervention theory and techniques, and their application to individuals in crisis.  Working knowledge of community systems and resources; and, inter-agency collaborating.  Knowledge of or experience with ACT model of treatment. Supervision experience preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a masters degree in human services plus 3 years of experience in a mental health,  developmental disorders or substance abuse setting or a related human services field; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or Licensed Eligible required.

CSU Clinician Hourly

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General Statement of Duties:

This crisis stabilization program is a short term, 7-bed intensive residential program staffed 24 hours a day to provide crisis services to individual with mental health and co-occurring disorders. Services provided include individual and group therapy.  This position assists in coordinating services and/or resources needed by the resident during their stay and upon discharge from the facility. This position exercises independence in day-to-day decision-making, and it requires expertise in mental health treatment, diagnoses, intervention and assessment with adults whose needs may be difficult to meet. This position works with other crisis stabilization team members, family members, other caregivers, and community resources.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

  1. Provides intake assessments, individual, group, and family sessions to residents of the crisis stabilization program.
  2. Is the lead group facilitator during their assigned shift and provides one-on-one therapy to clients as appropriate.
  3. Provides recommendations/suggestions in the development of treatment plans that address the needs of the resident’s treatment during enrollment and needed referrals and services upon discharge.
  4. Accurately completes administrative and other paperwork as required.
  5. Along with the CSU Supervisor and the Case Coordinator, develops individual treatment plans that address the needs of the consumer.
  6. Provides in put to CSU Supervisor and Case Coordinator in developing treatment resources pertinent to planning content for group and individual treatment.
  7. Works with CSU Supervisor and Case Coordinator to develop discharging planning and the linkage of the consumer to resources in the community.
  8. In conjunction with other program staff, provides general supervision of the CSU, and ensures that policies and procedures are followed.
  9. Provide positive behavior supports to residents. Responds to emergency situations that occur and appropriately involves other providers, including other program staff, agency emergency services staff, emergency medical services, and law enforcement, as needed.
  10. Assists consumers, when necessary, with daily living tasks as needed, including general facility maintenance tasks, laundry, meal preparation, and transportation.
  11. Attends interdisciplinary, inter-agency and community-based meetings related to consumer treatment when appropriate.
  12. Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable.
  13. Completes other tasks and duties as assigned by supervisor and/or other management staff.

Required Knowledge, Skills, and Abilities:

  • Thorough knowledge of the principles, practices and techniques involved in the diagnosis and treatment of individuals with mental health, substance abuse and co-occurring disorders individually and in a group setting.
  • Knowledge of mental health, substance abuse and co-occurring treatment interventions both individually and in a group setting.
  • Good diagnostic, evaluative, and crisis intervention skills.
  • Clinical competence in managing suicidal consumers.
  • Ability to function calmly in stressful situations.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with other employees and with private and public agency personnel.
  • The ability to work as part of a clinical treatment team is essential. 

Minimum Education Experience:

  • Master’s level in Human Services, licensed eligible in the State of Virginia 

Additional Requirements:

  • Mandt Training
  • CPR Certification
  • First Aid Certification
  • AED Training 

Other Information:

Work Equipment: Telephone, PC, pager, TDD, AED, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Residential setting with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1353 N. Main St., Harrisonburg, VA 22802

Work Hazards: Minimal hazards associated with a mental health treatment environment. Minimal hazards associated with human service residential environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: Hours are scheduled to provide support to residents based on their needs. Flexibility is required in order to meet and respond to coverage needs and individual residents’ needs.

 

Arbor House FAQ

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A list of frequently asked questions and answers about our Arbor House program.

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